Growth Series Live: Making The Customer Experience Frictionless

Written by Jeremy Duncombe | Jun 15, 2023 11:07:34 AM

In May 2023, we held a live webinar on why it’s so important to make the customer experience as smooth as possible.

During the session, Iain Cunningham, Corporate Account Manager at Accord Mortgages, was joined by Peter Massey, Managing Director of Budd and co-founder of both LimeBridge Global Alliance and The Chief Customer Officer Forum.

Iain and Peter addressed many important issues, including:

Giving customers a sense of control
Speaking the customer’s language
Working out the right tactics for your customer base
Adding value and understanding their needs

Iain and Peter also answered questions from attendees about enhancing their customer experience.

Of course, you might not have been able to join the live webinar, or perhaps you’ve only recently discovered the Growth Series. If that’s the case, you can watch a recording of the presentation below:

Don’t forget, by attending our events on the day, you’ll have the opportunity to join in on exclusive Q&A sessions.

Keep an eye on your inbox for upcoming event invites! In addition, if you have any ideas for events you’d like to see us host, don’t hesitate to share them with us.

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