Growth Series Live: Making The Customer Experience Frictionless

Added 15/06/23 - 1 min read

In May 2023, we held a live webinar on why it’s so important to make the customer experience as smooth as possible.

During the session, Iain Cunningham, Corporate Account Manager at Accord Mortgages, was joined by Peter Massey, Managing Director of Budd and co-founder of both LimeBridge Global Alliance and The Chief Customer Officer Forum.

Iain and Peter addressed many important issues, including:

Giving customers a sense of control
Speaking the customer’s language
Working out the right tactics for your customer base
Adding value and understanding their needs

Iain and Peter also answered questions from attendees about enhancing their customer experience.

Of course, you might not have been able to join the live webinar, or perhaps you’ve only recently discovered the Growth Series. If that’s the case, you can watch a recording of the presentation below:

Don’t forget, by attending our events on the day, you’ll have the opportunity to join in on exclusive Q&A sessions.

Keep an eye on your inbox for upcoming event invites! In addition, if you have any ideas for events you’d like to see us host, don’t hesitate to share them with us.

Sense Check Your Business To Drive Success

Related Content

Why emotional intelligence is fundamental to your business

Why emotional intelligence is fundamental to your business

by Jeremy Duncombe

Added 24/10/24 - min read

Read now

Cyber security guidance to protect your business

Cyber security guidance to protect your business

by Jeremy Duncombe

Added 17/10/24 - min read

Read now

Podcast #110 - Broker Talks: Apprenticeships

Podcast #110 - Broker Talks: Apprenticeships

by Jeremy Duncombe

Added 10/10/24 - min read

Read now

growth series

The value of face-to-face working in a remote world

The value of face-to-face working in a remote world

Added 31/10/24 - 4 min read

Read now

Why emotional intelligence is fundamental to your business

Why emotional intelligence is fundamental to your business

Added 24/10/24 - 2 min read

Read now

Cyber security guidance to protect your business

Cyber security guidance to protect your business

Added 17/10/24 - 3 min read

Read now

Read more blogs

Information on this site is for use by authorised intermediaries only and should not be relied upon by anyone else.

Accord Mortgages Limited is authorised and regulated by the Financial Conduct Authority. Accord Mortgages Limited is entered in the Financial Services Register under registration number 305936. Buy to Let mortgages for business purposes are not regulated by the Financial Conduct Authority. Accord Mortgages Limited is registered in England No: 2139881. Registered Office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. Accord Mortgages is a registered Trade Mark of Accord Mortgages Limited.

References to 'YBS Group' or 'Yorkshire Group' refer to Yorkshire Building Society, the trading names under which it operates (Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.

All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security. Calls to 0800 numbers are free of charge from a landline or mobile. Calls to 03 numbers are charged at the same standard network rate as 01 or 02 landline numbers, even when calling from a mobile.

YBS Group Slavery and Human Trafficking statement | Privacy Policy | Cookie Policy