The Growth Series
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Understanding and Improving Equality, Diversity and Inclusion in the Mortgage Sector

People from all backgrounds can face prejudice, inequality and discrimination, so it’s incumbent on all of us to create a more inclusive world where everyone is treated with respect, dignity and equality.

The mortgage industry has made great strides forward with regard to equality, diversity and inclusion in recent years. But there is always more that can be done, such as making sure a more diverse range of people are occupying senior positions, and that brokerages reflect their local areas and the communities they serve.

So what practical steps can your brokerage take to embrace equality, diversity and inclusion more widely, and what benefits could it bring for your company, your clients and society in general?

In this section of the Growth Series, we’ll look closely at this issue, exploring topics such as:

  • Why focusing on equality, diversity and inclusion matters to your clients
  • How it can be good for business
  • What practical steps your brokerage can take, such as providing remote support to people with mobility issues and reflecting people’s pronoun or title preferences
  • How you can make sure you’re making a meaningful difference to people’s lives, rather than paying mere lip service to this issue
  • Tackling discrimination and harassment


As a mortgage broker dealing with the wider public, you want to deliver the best possible customer experience, and make each and every client feel understood and valued. Even if you’re a small brokerage with only a handful of employees or a one-man band, adopting a culture of diversity, equality and inclusion can help you achieve this, and make a huge difference to your business, its culture, its profitability and its reputation.

Download our new guide here to find out how.

And don’t forget to subscribe to our live, on-demand Growth Series Library for regular updates, insights and guidance you can share with your clients.

By downloading the Growth Series guides available on this website, you accept and agree that YBS Group give no warranties or representations concerning the documents, and accept no liability in relation to their use.

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