People from all backgrounds can face prejudice, inequality and discrimination, so it’s incumbent on all of us to create a more inclusive world where everyone is treated with respect, dignity and equality.
The mortgage industry has made great strides forward with regard to equality, diversity and inclusion in recent years. But there is always more that can be done, such as making sure a more diverse range of people are occupying senior positions, and that brokerages reflect their local areas and the communities they serve.
So what practical steps can your brokerage take to embrace equality, diversity and inclusion more widely, and what benefits could it bring for your company, your clients and society in general?
In this section of the Growth Series, we’ll look closely at this issue, exploring topics such as:
Why focusing on equality, diversity and inclusion matters to your clients
How it can be good for business
What practical steps your brokerage can take, such as providing remote support to people with mobility issues and reflecting people’s pronoun or title preferences
How you can make sure you’re making a meaningful difference to people’s lives, rather than paying mere lip service to this issue
Tackling discrimination and harassment
As a mortgage broker dealing with the wider public, you want to deliver the best possible customer experience, and make each and every client feel understood and valued. Even if you’re a small brokerage with only a handful of employees or a one-man band, adopting a culture of diversity, equality and inclusion can help you achieve this, and make a huge difference to your business, its culture, its profitability and its reputation.
And don’t forget to subscribe to our live, on-demand Growth Series Library for regular updates, insights and guidance you can share with your clients.
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Accord Mortgages Limited is authorised and regulated by the Financial Conduct Authority. Accord Mortgages Limited is entered in the Financial Services Register under registration number 305936. Buy to Let mortgages for business purposes are not regulated by the Financial Conduct Authority. Accord Mortgages Limited is registered in England No: 2139881. Registered Office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. Accord Mortgages is a registered Trade Mark of Accord Mortgages Limited.
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