In episode 40 of the Growth Series podcast, Nadine Edwards, Corporate Account Manager at Accord, is joined by Makayla Everitt, Head of Mortgages at SimplyBiz. Makayla has worked in the mortgage industry for over 20 years and has spent eight of those years at SimplyBiz. SimplyBiz is one of the largest compliance and support service providers, working with members who include over 3,700 mortgage advisers. In a time where much of the UK is working from home due to Covid-19, Nadine and Makayla discuss remote working and the unique challenges it brings.
This is the fifth episode of a special series looking at ‘the new normal’ and how the mortgage sector is coping with these tough times. Makayla describes how working from home during the crisis has changed how SimplyBiz interacts with their members and means that they have needed to adapt their service in the absence of face-to-face contact.
During lockdown, most businesses have had to use some kind of technological solution to overcome the varied challenges that have emerged and SimplyBiz is no exception.
Makayla gives an overview of how SimplyBiz have used technology to continue to serve their members through online meetings, calls and events, and how they intend to continue to use this technology to support their members in the post-lockdown world. What’s more, she emphasises that mortgage brokers should be using technology to support their client base during these testing times and mentions how quality training is key to using technology effectively.
The Growth Series is a dedicated resource that aims to help mortgage brokers grow their business using digital and communications marketing techniques. For more hints and tips on how to grow your business, you can sign up to the Growth Series for free, here.
1.19 - 33.20 Makayla and Nadine discuss:
- The importance of touching base with colleagues
- Structuring the remote working day
- The benefits and challenges of working at home
- Hosting virtual events
- Using team calls to support members
- Staying positive and committed at work
- Separating work and home life when working from home
- “Shutting the door” on fraud
- Protecting your client bank
33.20 - 34.07 Outro