Retain clients. Gain referrals. Grow your business.
All by Creating an Exceptional Customer Experience.
Customer experience (CX) has been called the “next competitive battleground”. It’s the driving force behind acquiring new clients, delighting the existing ones and consistently garnering new referrals. Use this guide to ensure your broker business is providing an experience that is truly exceptional.
The guide will take you through the ins and outs of CX and covers:
Why customer experience is important
What good CX looks like
How to get customer experience right
The tools you need to get there
By downloading the Growth Series’ guides available on this website, you accept and agree that YBS Group give no warranties or representations concerning the documents, and accept no liability in relation to their use.
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Accord Mortgages Limited is authorised and regulated by the Financial Conduct Authority. Accord Mortgages Limited is entered in the Financial Services Register under registration number 305936. Buy to Let mortgages for business purposes are not regulated by the Financial Conduct Authority. Accord Mortgages Limited is registered in England No: 2139881. Registered Office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. Accord Mortgages is a registered Trade Mark of Accord Mortgages Limited.
References to 'YBS Group' or 'Yorkshire Group' refer to Yorkshire Building Society, the trading names under which it operates (Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.
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