Podcast #127 - Mortgage Mentors: Navigating Change, Inclusion & Opportunity with Nicola Alvarez

Added 31/07/25 - 2 min read

In episode #127 of the Growth Series podcast’s Mortgage Mentors series, Jeremy Duncombe, Managing Director at Accord Mortgages, engages in a thought-provoking conversation with Nicola Alvarez, Head of Strategic Partnerships & Propositions at Accord Mortgages. Nicola, a prominent figure in the mortgage industry, shares her inspiring journey from her beginnings at Nationwide in 1995 to her current leadership role at Accord Mortgages. Throughout the episode, Nicola offers profound insights into her authentic approach to career progression, drawing from nearly three decades of industry experience.

Nicola delves into her innovative ideas for advancing the mortgage sector, emphasising the significance of adapting to change and fostering an environment that is inclusive and supportive. With her extensive experience, she provides a comprehensive perspective on the evolving broker-lender landscape, highlighting key milestones and pivotal moments that have shaped her path and the industry as a whole.

Central to Nicola's story is her unwavering commitment to diversity, equity, and inclusion, driven by her personal experiences as a mother of four, including a son with autism and ADHD. Nicola's dedication to creating fair and supportive work environments is evident as she discusses her leadership in the Accord's DE&I Partnership Charter initiative, which sets out clear behaviour expectations for both our colleagues and our industry partners, and a route to call out any unacceptable behaviour, designed to foster an environment where everyone can be themselves and thrive.

Throughout the podcast, Nicola underscores the role of mentorship and resilience in personal and professional growth. She shares how trust and open communication have been pivotal in her journey, from the influence of her first manager, Marie, to her ventures into the local football scene. Nicola highlights how these experiences have reinforced her belief in the power of a strong support system and the importance of nurturing talent within the industry.

This episode is a captivating blend of wisdom, humour, and inspiration, offering valuable lessons for anyone looking to thrive in the mortgage industry. Nicola's insights provide a roadmap for navigating the complexities of the sector, emphasising the need for adaptability, empathy, and a forward-thinking approach.

Listen to more in the Mortgage Mentors series here.

The Growth Series is a dedicated and FREE resource for mortgage brokers, containing blogs, guides and podcasts to help you scale and grow your business. For more hints and tips on how to grow your business, access for free here.

05:25 - 29:18